Return & Exchange Policy

Eligibility

Products are eligible for return or exchange unless:

• They are marked as Non-Returnable or Non-Exchangeable on the product page.
• The item has already been exchanged twice under the original order.
• The return or exchange request is raised beyond the applicable return/exchange window.
• The product has been used, worn, washed, altered, damaged, or is not in its original condition.
• Original tags, labels, or accessories are missing or have been removed.

To be eligible for a return or exchange, the following conditions must be met:

• The return or exchange request must be raised within 7 days of delivery.
• The item(s) must be unworn, unwashed, unused, and undamaged.
• All original tags and labels must be intact and attached to the product.
• The item(s) should be returned in their original packaging, wherever possible.

How to Request a Return or Exchange

To initiate a return or exchange, log in to your account and navigate to My Orders. Select the item you wish to return or exchange and submit your request within 7 days of delivery through our Return Portal: https://shopify.fablestreet.com/apps/return_prime

Please enter your Order ID with the "#" prefix (e.g., #12345) along with your registered email address or mobile number.

Important Pickup Guidelines

• Customers must ensure that only the approved item(s) and approved quantity linked to the return request are handed over to the pickup executive.
• FableStreet will not be responsible for any incorrect, additional, or unintended items submitted during the return process. In such instances, a logistics fee of ₹190 may be levied to facilitate the recovery of the correct item(s) and the return shipment of the incorrectly submitted product(s).
• The return of any incorrectly submitted item(s) is subject to successful identification, recovery, and verification. Such item(s) will be dispatched back to the customer only after the approved FableStreet return item has been received and verified at our warehouse.
• FableStreet does not guarantee the recovery of incorrectly submitted item(s) and shall not be liable for any loss, damage, misplacement, non-recovery, reimbursement, or compensation arising from the submission of incorrect item(s) during the return process.

Refunds

Once your return request is submitted, a pickup will typically be arranged within 2–3 business days.

Prepaid Orders

Once the return pickup is successfully completed, the refund will be initiated within 24–48 hours, provided the return meets the eligibility criteria outlined in this policy.

Cash on Delivery (COD) / Pay On Delivery Orders

For Cash on Delivery (COD) / Pay On Delivery orders, refunds are issued as a Gift Card with lifetime validity within 24–48 hours of successful pickup. The Gift Card will be sent to your registered email address and can be redeemed against any future purchase on our website. The Gift Card does not expire and remains valid indefinitely.

Additionally, please note that if payment is made at the time of delivery—even when completed digitally via UPI or card with the delivery partner—the order will continue to be classified as a Cash on Delivery (COD) order, as the payment is collected only upon delivery of the shipment.

An order is considered prepaid only when the payment is completed online during checkout at the time of placing the order. Payments made in advance through Credit Card, Debit Card, UPI, Net Banking, Wallets, or other online payment methods before dispatch qualify as prepaid orders and are subject to the applicable prepaid order benefits and refund policies.

Exchange Process

Once an exchange request is submitted, a pickup will typically be arranged within 2–3 business days. After the returned item is successfully picked up, received at our warehouse, and passes the quality check, the replacement item will be dispatched within 5–7 business days.

All exchanges are subject to the availability of the requested size or style at the time of processing. For select styles, exchange timelines may be extended due to craftsmanship requirements, inventory availability, or other operational considerations. Where applicable, any extended timelines will be communicated proactively.

Returns & Exchanges for Split Shipments

If your order is delivered in multiple shipments, each item will have its own return and exchange window. Requests must be raised within 7 days of the delivery date of the respective item.

Failed Pickup

Our logistics partner will make multiple attempts to collect the return package. If all pickup attempts are unsuccessful, customers may request a pickup reattempt by contacting our Customer Care team within 48 hours of the final failed pickup attempt.

Where the return or exchange request was raised within the applicable eligibility period and pickup attempts were made, a pickup reattempt may still be arranged, even if the return or exchange window expires subsequently. However, customers must contact us within 48 hours of the last failed pickup attempt to remain eligible.